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Our Newsletter


Shipping & Returns

 

Below you will find our policies on ordering & returns. We want you to feel secure about ordering online from us using our secure shopping cart provided by Big Commerce stores. You can also request a phone call by emailing us at Support@AbsolutelyOrganicBaby.com. Your information is strictly used to process your order and will not be given out to other parties for the purpose of spam or other annoying tactics. We will use your email address or phone number to email or call you about issues concerning your order if needed. We appreciate the opportunity to serve you.

 

Order Info

 

When you complete a secure order from our online services, we send your name and product order only (not payment info or email address) to our supplier. They ship your order directly to you.

 

Ordering and Customer Service

 

To place an order on our website, please use our secure Big Commerce Store on-line shopping basket and use PayPal or select to pay by credit card and enter your credit card informationIf you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week. 

 

Delivery Time

 

We provided shipping timeframes as a guideline for the average shipping timeframe, however, these are not always guaranteed timeframes. Most orders ship out within 5 to 10 business days from when your order was placed. This means you will usually receive your order in two weeks or less (it is usually less). Be sure to check the item description as some items can take up to 3 weeks to ship out (example: a custom sized mattress or puddle pad). Sometimes the order shipping will be delayed due to stock and manufacturing levels. If the order is delayed for some reason we will contact you by email.

 

Guarantees/Returns

 

We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return your purchase if you are unhappy according to the standards set below:

 

Please Note That Custom Items AND Opened Mattresses Are Not Returnable due to their organic nature. 

 

  • Open Mattresses: to ensure we keep the 100% organic integrity of our mattresses, we ship them with the utmost care in sealed, clear bags. This way you're able to view the item for defects or other aesthetic issues before opening. Once opened, however, we have no control over the things our mattresses come in contact with. Therefore, to keep in line with both our organic motto and health laws, we must ensure all returns are received back as they were shipped - unopened and unharmed!
  • Receiving the Wrong Item: If you receive an item that was not what you ordered, we will arrange for a package pick up by UPS or a postage paid envelope will be sent to you to return the item and the correct item will be sent to you at no extra charge. In some rare cases you may be asked to ship the item back and will be reimbursed for your shipping charges.
  • Defective items: You can return any defective items within 30 days of purchase. It must be new (completely unused), with all of its’ original packaging, and soil and stain free. A replacement item will be sent back to you and you will be reimbursed for the shipping costs as long as you provide a shipping receipt within 30 days. In some cases a package pick-up from UPS or a postage paid envelope will be sent to you. Certain items are warranted for longer than 30 days, contact us if you are unsure. Please email us your return request.
  • Exchanges: If you order an item and are unhappy with the color, style, or size, or simply just want another item, we will allow you to exchange your item within 30 days of purchase. Shipping charges for exchanges are the responsibility of the customer (you). This includes shipping charges for returning the item to the distribution center, plus the shipping of the new item back to you. The item must be new (completely unused and unopened), with all of its’ original packaging, and soil and stain free. You must email us your exchange request before you send it back so we can provide you with the return shipping address and authorization for exchange.
  • Changing Your Mind/ Do not like it once you see it in person: If you order an item and change your mind about it, you can return it within 30 days of purchase for a refund minus shipping. The item must be new, unused, with all of its’ original packaging, and soil and stain free. The shipping costs to return the item are your responsibility. You must email us your return request before you send it back so we can provide you with the return shipping address and authorization for return. 

 

Refunds

 

It is a rare occasion that we need to issue a refund; however, if for some reason a refund is necessary, we will credit your account for the full purchase amount minus shipping (unless the item has not yet been shipped, and then we will refund the entire amount). Please notify us promptly of a refund. If you wish to refund an item you must contact us for refund instructions and return the item to the address supplied by us and following the instructions we provide. Once your item has been received at the required distribution center we will issue the refund. 

 

Shipping Options

 

Shipping is now FREE to the continental US on all orders. Orders under two pounds usually ship via priority and orders over two pounds will usually ship via UPS ground. Expedited shipping may be available at an additional charge. Please email Support@AbsolutelyOrganicBaby.com to find out more.

 

Methods of Payment

 

We accept all payments using PayPal including major credit cards including VISA and MasterCard via PayPal.

 

No Minimum Order Requirement.

 

Sales Tax

 

You will not be charged any sales taxes at this time. We currently pay all required sales taxes for orders shipped within Colorado but do not pass that on to our customers.